What is My Orders?

The My Orders is a centralized area where you can view and manage all your orders, including order details, shipment information, and relevant documents like invoices and packing lists. This dashboard is designed to simplify order tracking and provide you with real-time insights into the status of your orders.

How do I access My Orders?

You can find My Orders in three ways after logging in:

Account Icon: Hover over your account icon at the top of the screen and select My Orders from the drop-down menu.
Recent Orders: Go to Recent Orders at the bottom of your account menu.
My Account Sidebar: In the sidebar menu on the left, find My Orders under the My Account section.

Simply select any of these options to open your My Orders.

What information can I see in My Orders?

My Orders gives you a clear overview of each order’s key details, such as:

Order Number
Order Reference
Transport Number

For additional order specifics, click the arrow icon on the right side of each order row. This will expand the details of the selected order, providing:

A complete list of SKUs ordered
Transport # for each shipment linked to that order

How do I view detailed transport information for an order?

To access the transport details, click on the Transport # either beside the SKU quantity (QTY) or at the top of the order details page. This will take you to the Transport Page, where you’ll find all the shipping information, including:

Shipment Date
Transport Type
Weight and Volume
Colli Count (total shipment units)

Below these details, you can see a list of SKUs associated with that transport, along with their originating order.

Where can I find and download documents related to my order?

On the Transport Page, there’s a section in the top right corner dedicated to documents associated with that shipment. Here, you can find and download:

Packing Lists
Invoices
Other relevant documents

You have the option to download each document individually or click Download All to retrieve all documents at once.

Can I see multiple orders at once?

Yes, My Orders displays a list of all your recent orders, allowing you to quickly review multiple orders without leaving the page. Use the arrows to expand individual orders for additional details.